Use case · Support

The answer you have typed nine times.

Somewhere in your sent folder is a genuinely good explanation of the thing everyone asks. It has been written nine times, by four people, slightly differently each time — and never once written down.

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Written from your own replies
Draft-first, always
An answer the agent can reach
EU-hosted

Anatomy

Nine answers, one document.

One article, exactly as it was proposed. Every line in it was already written by somebody on your team — this is that answer with the nine separate Tuesdays taken off it.

01conv_search_messages( )

034 MarEmail · Rachel T.
Can I run an extra payroll in the middle of the month?
11 MarWidget · anonymous
off cycle payroll possible?
19 MarEmail · Owen H.
We forgot an overtime batch — can it go out before the 30th?
2 AprSMS · +44 7700 900 …
extra pay run possible?
14 AprEmail · Priya K.
Does a second run mess up the FPS?
28 AprWidget · signed in
how late can I still add someone to this month

and three more since March

Knowledge base · Payroll

Running an extra payroll mid-month

05Proposed 06:40 · 540 words · not published

Yes — and by when

An extra run can go out any working day up to the 27th. After that it falls into the following month’s reporting, which is rarely what anyone wants.

What it does to reporting

Each run files its own FPS to HMRC. Two runs in one month means two filings — correct, and expected.

What it costs

Nothing extra on Standard. On Basic it counts as the month’s second run.

Nobody has ever answered what happens when an extra run and a correction land in the same week. Left as a question for you.

01
Nobody filed a ticket for this.
There is no backlog item called “write this up”. The signal is four people answering the same question nine times without ever noticing they were doing it.
02
These are your words.
The draft is assembled out of replies your team actually sent — including the one genuinely good explanation Owen wrote in March that nobody else ever saw.
03
Three channels, two languages, one question.
Email, the widget and a text message. It is the same question every time; only the spelling changes.
04
The part it would not invent.
Where the nine replies fall silent or disagree, the draft says so instead of picking a winner. Fluent prose over a gap is the failure this is designed against.
05
Proposed, not published.
It waits until you have read it. And the moment you publish, it is the answer the agent gives on every channel — which is the actual point of writing it down.

What it cost you

Six minutes of judgement.

You spent

6minutes

One decision. Reversible.

You got

540words

Nine replies. Four authors.

The ratio is the product. Not fewer people — fewer of the steps that never needed one.

Where it came from

The same question, nine ways.

Nobody counts these. The agent does: questions that keep arriving, answered by hand every time, with nothing in the knowledge base standing behind them.

It reads the conversations you already had. Nothing is ever proposed from a question nobody has actually asked you.

kb_list_curation_candidates( )last 90 days

Extra payroll mid-month9 asked · 0 written
Changing a bank account mid-run6 asked · 0 written
Sick leave across a month boundary5 asked · 1 written
FPS correction deadlines4 asked · 2 written
Holiday pay for part-time staff3 asked · written

The honest part

What it won’t do.

01
Publish without you. There is no autonomous mode for the last step, and there is not going to be one.
02
Quote a customer back to themselves. The draft is built from your team’s answers, never from their messages.
03
Settle a disagreement. Where two people answered two different ways, it asks you rather than picking one.

What it touches

Three modules, one answer.

01Conversations37 toolsconv_
02Knowledge22 toolskb_
03Analytics18 toolsanalytics_

Every step above is an ordinary tool call — the same ones your own agent can make, on the same endpoint. Reading the conversations, proposing the document and publishing it are calls on that endpoint, not a second product.

Open source. Open protocol.
One stack, your terms.

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