Hi — are you open Saturday? I need to pick the skis up before 2.
Sat 08:41
MuninMuninTwo-way texting from a number you own, in the same thread as their email and their last call. Short, immediate and hard to ignore — which is exactly why it has to be right.
A text arrives with nothing attached but a phone number. What goes back has everything your business knows standing behind it.
No name, no subject line, no account id — eleven digits and a sentence. That is enough: the number is already on a contact, and the contact is already a history.
Hi — are you open Saturday? I need to pick the skis up before 2.
Sat 08:41She asked about Saturday. What she means is whether her skis will be there when she arrives — so the reply covers both, in one message, and she never has to ask twice.
Open 10–16 Saturday. Your skis are boxedand at the counter under #2291.
The same number you print on the van and the receipt. Her phone files it under your shop rather than a shortcode she will never recognise — and if she ever replies STOP, that is honoured before a word of the message is read.
Warranty question about the bindings
Hi — are you open Saturday? I need to pick the skis up before 2.
Open 10–16 Saturday. Your skis are boxed and at the counter under #2291 — ask for Tore.
Bring a number you already publish or take a new one. The rest is the part the regulator cares about.
This is a conversation channel, not a broadcast list. It answers people who wrote to you.
Munin sends and receives the texts. It is not the carrier — the number lives with an SMS vendor you connect, on an account in your name.
Email and the chat widget need no vendor. Voice and SMS run on the phone network, so they need an account on it. It stays in your name, so the number stays yours.
Text a number that never opted in. Consent is a field, not something someone remembers.
Carry on after STOP. That is honoured before the message is even read.
Answer from outside the knowledge you gave it. Where that runs out, it says so and asks you.
The same thread carries email, the widget and voice. She can text on Saturday, email in November, and never repeat herself — because it was never four systems.
See all four channelsOpen source. Open protocol.
One stack, your terms.