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Channel · Email

The address you already publish.

Mail arrives at your own domain, gets authenticated, joins the thread it belongs to, and is answered from what your business actually knows. Nothing is migrated. Nothing is re-typed.

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  • Your own address
  • SPF · DKIM · DMARC on arrival
  • Threads stay threaded
  • Received and stored in the EU
How it goes

Three steps.
One of them is yours.

Mail in, answer out. Everything in between is the part nobody wanted to do anyway — and the one moment that needs judgement is still yours.

01

It arrives where it always did.

Your own address, on your own domain. Authenticated before anything reads it, and matched to the conversation it belongs to — so this is a reply, not a new ticket.

MEMark Ellismark.ellis@larkmail.co.ukto hello@halloway-plumbing.co.uk09:14
The bathroom quote from November — does it still stand?

Hi — we’re finally ready to go ahead with the bathroom, but the quote you sent in November is a couple of months old now.

Does that price still stand, or does it want doing again?

SPFDKIMDMARCMatched to your conversation from November
02

It reads what you already know.

Your knowledge base, not the open internet. Every sentence it drafts traces back to something you published — and where you have published nothing, it says so instead of inventing an answer.

Munin agentworking
Searching your knowledge base
  • How long a quote stays valid0.91
  • What a bathroom quote covers0.84
  • Price changes and materials0.77
Drafting a reply

Hi Mark — our quotes hold for ninety days,so November’s has just run out.

Material prices moved — this one goes to a human
03

You say yes. It replies as you.

Or it simply sends, on the topics you said could go unattended. Either way the answer leaves from your address, inside his thread. He sees your company — never a ticket number, never a queue.

Waiting for you2 min
Re: The bathroom quote from November — does it still stand?

Hi Mark — our quotes hold for ninety days, so November’s has just lapsed. The labour is unchanged; it is the tiles and the mixer that have moved. Shall I re-price it this week, so you have a firm number before you book the time off?

Cites: How long a quote stays valid · Price changes and materials
Sent in-thread from hello@halloway-plumbing.co.uk · 09:21
And then, without being asked
  • The activity is on Mark’s record
  • The conversation is filed under quotes
  • The fourth question this month about an expired quote is drafted as a help article
What it takes

Three records and an afternoon.

The address your customers already know keeps working. You are changing where it lands, not what it is.

No migration, no dual-running, no export. If you turn it off, the mail goes back to where it went before.

  1. 01Point the mail somewhereOne MX record on a subdomain — or forward the address you already publish. Both arrive at the same place.
  2. 02Prove you're youDKIM and a return path on your own domain, so replies leave as your company and land in the inbox rather than the spam folder.
  3. 03Say who answersA paragraph of instruction and the knowledge it may quote. That is the whole configuration.
The honest part

What it won't do.

  • 01

    Send from a domain you haven't verified. Unauthenticated mail is held, never guessed at.

  • 02

    Answer from outside the knowledge you gave it. If the answer isn't there, it says so and asks you.

  • 03

    Act on a topic you marked supervised — those wait in the queue however long you take.

And it isn't alone

Email is one lane.

The same thread carries chat, SMS and voice. Mark can write on Thursday, ring on Friday, and never repeat himself — because it was never four systems.

See all four channels
  • Email
  • Chat
  • SMS
  • Voice
One customer record

Open source. Open protocol.
One stack, your terms.

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