How things actually work.
Long-form articles that explain a single piece of Munin end-to-end — the chat widget, the hand-over flow, the audiences model. Pair them with the reference docs on the other tabs.
The embeddable chat widget
A single script tag, an opinionated UI, and a path to a human when the agent is out of its depth.
Clients 5 articles
Wire your favourite model to Munin over MCP.
Connect ChatGPT
Add Munin as a custom connector in ChatGPT.
Connect Claude
Wire Claude Desktop and Claude.ai to your Munin org over MCP.
Connect Gemini
Wire the Gemini CLI to your Munin org over MCP.
Connect Hermes Agent
Wire Nous Research's Hermes Agent to your Munin org over MCP.
Connect OpenClaw
Wire the OpenClaw personal assistant to your Munin org over MCP.
Concepts 2 articles
The mental model. Read these before you wire anything up.
Audiences, tokens, and what your agent can see
Why an admin key and an end-user token meet two different versions of the same API — and how to choose between them.
Skills vs. tools vs. REST
Three surfaces that look interchangeable on a slide, and aren't. A short guide to picking the right one.
Recipes 8 articles
Ready-to-paste agent prompts that take Munin from inbox to outcome.
Bug Triage
Clusters broken-behaviour phrases across conversations and posts internal notes engineering can triage.
Conversation Distiller
Reads recent conversations for recurring themes — questions, complaints, feature asks — and drafts a CMS entry for each.
Event Follow-up
Bulk-loads an attendee list into the CRM, then drafts personalised post-event openers tied to what was discussed.
Lead Research
When a contact lands, scrapes their company site and fills role, seniority, and industry on the CRM record.
Lead Scoring
Ranks a segment by fit and intent using enrichment data, conversation tone, and recent activity.
Renewal Watch
Surfaces deals approaching renewal, scores account health, and drafts account-management outreach for review.
SDR
Takes a campaign brief, targets a CRM segment, and queues personalised opener emails for human approval.
Win-Back
Finds contacts dormant for 90+ days and drafts a re-engagement note tied to something new in the KB.